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Privacy Policy

Last updated: 10th July 2025

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At Amelia, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and store your data when you visit our website (www.amelia.london) or interact with our services.

 

1. Who we are

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We are Amelia, an independent café and hospitality business based in London. Our website is powered by Wix and is used to share information, sell products, and take inquiries and orders.

 

2. What information we collect

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We may collect and store the following types of personal information:

  • Contact details: Name, email address, phone number
     

  • Order information: Products ordered, shipping and billing addresses
     

  • Payment information: Handled securely through Wix Payments or third-party gateways (e.g., Stripe, PayPal). We do not store your card details.
     

  • Technical information: IP address, browser type, device info, and browsing behaviour via cookies and analytics tools
     

 

3. How we use your data

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We use your information to:

  • Process and deliver online orders
     

  • Respond to contact form inquiries or reservations
     

  • Manage email subscriptions (if you’ve opted in)
     

  • Monitor website performance and improve your experience
     

We do not sell, rent, or trade your personal information.

 

4. How we share your data

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We only share your data with third parties essential to operating our business, including:

  • Wix.com (our website platform)
     

  • Payment processors (Stripe, PayPal, etc.)
     

  • Delivery providers (for shipped orders, if applicable)
     

  • Email platforms (e.g., Wix Email Marketing)
     

All partners comply with GDPR and applicable UK privacy regulations.

 

5. Marketing communications

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You will only receive marketing communications if you’ve actively opted in. You can unsubscribe at any time via the link in any email or by contacting us directly.

 

6. Cookies

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Our website uses cookies to enhance your browsing experience, analyse site traffic, and personalise content. You can modify your cookie preferences via your browser settings.

 

7. Your rights

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Under the UK GDPR, you have the right to:

  • Access your personal data
     

  • Request correction or deletion of your data
     

  • Object to or restrict certain types of processing
     

  • Withdraw consent for marketing at any time
     

To exercise your rights, please contact us at hello@amelia.london.

 

8. Data retention

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We only retain personal data as long as necessary to:

  • Provide services and process orders
     

  • Comply with legal or tax obligations
     

  • Resolve disputes or enforce agreements

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9. Security

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We use secure servers, encrypted payment providers, and trusted third-party services (e.g., Wix, Stripe) to keep your information safe.

 

10. Contact us

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If you have any questions or concerns about how your information is used:

📧 Email: info@amelia.london

🌍 Website: www.amelia.london

📍 Address: Amelia Café, [Insert physical address], London, UK

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11. Refunds & Returns

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We do not offer refunds or accept returns on any consumable goods such as coffee, food items, or beverages purchased through our website or in-store, due to health and safety regulations.

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For non-consumable products (e.g. merchandise), returns may be accepted within 14 days of delivery if the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

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To request a return or report an issue, please contact us at hello@amelia.london within 7 days of receiving your order.

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