TERMS & CONDITIONS

Welcome to Amelia. By accessing and using our website, you agree to the terms below. These Terms & Conditions apply to all purchases made through our online store and outline how we operate our business, how you may use our website, and your rights as a customer.

 

1. General Information

 

Amelia Coffee Ltd is a London-based independent café and online retailer offering specialty coffee and curated lifestyle accessories, including reusable cups. This website is intended for personal, non-commercial use by individuals aged 18 or older (or with parental/guardian consent).

 

By accessing this website, you agree not to reproduce, duplicate, copy, sell, or exploit any part of the site or its content without express written permission.

 

2. Purchasing Terms

 

Orders & Availability:

Orders can be placed through our website. All items are subject to availability and may be withdrawn or modified at any time.

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Pricing & Payment:

• All prices are listed in GBP (£) and include VAT where applicable.

• Prices exclude shipping, which is calculated at checkout based on your location and the weight of the order.

• We accept major debit/credit cards, Apple Pay. Full payment is required at checkout.

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Subscriptions

If and when subscription services are offered (e.g. coffee deliveries), they will be subject to separate terms presented at sign-up.

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3. Shipping & Delivery

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We ship both within the UK and internationally.

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UK Shipping

• Delivery time: typically 2–5 business days

• Tracked options available at checkout

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International Shipping

• Delivery time: typically 5–14 business days, depending on destination

• You are responsible for any customs duties, import taxes, or local handling fees imposed by your country

• Shipping options and costs will be displayed at checkout based on your region

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Please note that delivery times are estimates and may be impacted by external factors such as customs clearance, public holidays, or courier disruptions.

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4. Returns & Refunds

 

Coffee (Non-Returnable)

Due to its perishable and consumable nature, we do not accept returns or offer refunds for coffee purchases. This policy ensures product safety, quality, and hygiene, as we cannot verify the condition of returned consumables.

 

If your coffee arrives damaged or incorrect, please contact us within 7 days of delivery at info@amelia.london, and we will resolve the issue promptly.

 

Reusable Cups & Accessories

We accept returns for non-consumable products such as reusable cups, provided that:

• The item is unused, in original packaging, and in resalable condition

• You contact us within 14 days of receiving the item

• The item is returned to us within 14 days of approval

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Return shipping costs are the responsibility of the customer. We recommend using a tracked service, as we cannot be held responsible for returns lost in transit.

 

Refunds will be issued to the original payment method once the return is received and inspected. Original shipping charges are non-refundable.

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5. Privacy & Data Use

 

We collect and store personal data (such as name, email, address, and order details) solely for order processing, customer support, and marketing (if opted-in).

 

We never sell your data. For more detail on how your information is used and stored, please review our Privacy Policy.

 

6. Liability Disclaimer

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While we take every care to ensure accuracy and quality:

• We do not guarantee the website will be error-free, uninterrupted, or virus-free.

• We are not liable for delays or failures in delivery caused by factors outside our control (e.g. customs delays, weather, courier disruption).

• Product descriptions and imagery are for guidance only; minor variations may occur.

 

7. Contact

 

If you have any questions about these Terms & Conditions, please contact: Info@amelia.london